Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction

William Byham, Jeff Cox (Author)

Paperback: 224 pages
Publisher: Ballantine Books; Revised edition (November 11, 1997)
Language: English
ISBN-10: 0449002829

Zapp! is a book that my company uses in the management training seminars we give to employees who are taking on management responsibilities for the first time. Lessons on empowerment are told through a fictional (even science fictional) story of managers at a large company coming to understand why their organization is so disfunctional.

The story, although initially pretty hokey, serves nicely as a landscape upon which to illustrate extremes of highly successful and highly unsuccessful management techniques. The people on my team who have read it have learned quite a lot and are applying the learnings regularly. It is not at all uncomon for one of them to raise a concern over some a counter-productive management incident by describing the "Sapp!" that occured. And it is rewarding to hear one of them respond to a positive and empowering interaction by smiling and simply saying "Zapp!"

I highly recommend this book for people managers and leaders who want to build a healthy business organization based upon ownership and leadership.

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